The concept of Social Media is top of the agenda for many business executives today. Decision makers, as well as consultants, try to identify ways in which firms can make profitable use of applications such as Wikipedia, YouTube, Facebook, Second Life, and Twitter. Yet despite this interest, there seems to be very limited understanding of what the term “Social Media” exactly means; this article intends to provide some clarification. Users of the world, unite! The challenges and opportunities of Social Media • Article
Business Horizons, Volume 53, Issue 1, 1 January 2010, Pages 59-68
Kaplan, A.M.; Haenlein, M.
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